Support
Audered is run by one person, so replies come from someone who knows the code.
Write to us
support@audered.com. We usually reply within a couple of working days.
If it is a bug, it helps a lot to tell us: which phone you have, what you were doing just before, and what you expected to happen.
Common problems
The invite code does not work
It is six characters and it is case-sensitive. Check that no space slipped in when copying it. Each code works for one couple only: if you were already linked with someone, that link has to be undone first from Settings.
I am not getting card notifications
Check that Audered has permission to send you notifications in your system settings, and that you do not have a focus mode or battery saver blocking them.
I paid and the deck did not unlock
Try restoring the purchase from Settings first. If it still does not show up, send us your App Store or Google Play receipt and we will unlock it by hand.
I want to delete my account
It is done from Settings, inside the app. If you cannot get in, this page explains how to request it by email.
I forgot my password
There is a recovery link on the sign-in screen. If you signed in with Google, you do not have a password with us: it is managed from your Google account.